Effective date: September 16, 2026
Last updated: September 16, 2026
Vital Home Care LLC (“Vital Home Care,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://vitalhomecarellc.com/, contact us, request care, submit a referral, apply for employment, or otherwise interact with our website.
This policy applies to information collected through the website. It does not replace any Notice of Privacy Practices that may apply to protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”).
1. Who We Are
Vital Home Care LLC
147 State Street
Montpelier, Vermont 05602
Website: https://vitalhomecarellc.com
Email: info@vitalhomecarellc.com
Telephone: +1 (802) 793-1050
2. Information We Collect
Depending on how you use the website, we may collect:
- Your name, email address, telephone number, and preferred contact method.
- Information submitted through contact, care-request, referral, or employment forms.
- General information about the type of care or assistance requested.
- Information about a prospective client provided by the individual, a family member, an authorized representative, or a referral partner.
- Employment information submitted by job applicants.
- Communications you send to us.
- Technical information such as your IP address, browser type, device type, operating system, referring page, and pages visited.
- Cookie and website-usage information where applicable.
Please submit only the information reasonably necessary for us to respond. Do not submit Social Security numbers, financial credentials, complete medical records, or other highly sensitive information through a general website form.
3. Health-Related Information
A care or referral inquiry may contain information about an individual’s health, mobility, medication support, disability, daily-living needs, or requested services.
We may use this information to:
- Respond to the inquiry.
- Determine whether our services may meet the person’s needs.
- Arrange an assessment or consultation.
- Develop or coordinate authorized services.
- Communicate with authorized family members, representatives, healthcare providers, hospitals, rehabilitation facilities, insurers, or referral partners.
- Meet applicable safety, licensing, legal, and recordkeeping obligations.
Submitting a website form does not establish a caregiver-client or healthcare-provider relationship.
The website is not intended for medical emergencies. Call 911 or seek immediate medical assistance if someone is experiencing an emergency.
Where HIPAA applies, protected health information will be handled according to applicable HIPAA requirements and Vital Home Care’s Notice of Privacy Practices.
4. How We Use Personal Information
We may use personal information to:
- Respond to questions and service inquiries.
- Process care and referral requests.
- Schedule consultations, assessments, or follow-up communications.
- Coordinate authorized home-care services.
- Evaluate employment applications.
- Operate, maintain, secure, and improve the website.
- Detect spam, fraud, misuse, and security threats.
- Maintain required business and service records.
- Comply with legal, regulatory, licensing, and contractual obligations.
- Protect the rights, safety, and property of clients, employees, website visitors, and Vital Home Care.
We will not use personal information for a materially different purpose without appropriate notice or consent where required.
5. Contact, Referral, and Care-Request Forms
When you submit a website form, we collect the information entered in the form and may also collect limited technical information, such as the submission date, IP address, and browser type.
If you provide information about another person, you confirm that you are authorized to provide it or have obtained appropriate permission where required.
General website forms and regular email may not provide the same protection as a dedicated secure healthcare communication system. Please avoid including unnecessary medical details.
6. Cookies and Website Analytics
The website may use essential cookies to:
- Operate and secure the website.
- Remember basic website preferences.
- Prevent spam and fraudulent activity.
- Support authorized administrative sessions.
- Monitor website performance.
We may use limited analytics information to understand website traffic and improve accessibility, performance, and usability. Analytics may include pages visited, device type, referring website, general geographic area, and time spent on the website.
Vital Home Care does not use information submitted through care or referral forms for targeted advertising.
Where required, non-essential analytics or marketing cookies will be activated only after appropriate notice or consent.
You may block or delete cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.
7. Embedded Content and External Websites
The website may contain embedded maps, videos, images, social-media features, or links to other websites.
These external services may collect technical information, use cookies, or monitor interactions according to their own privacy policies. Vital Home Care does not control and is not responsible for the privacy practices or content of external websites.
8. How We Share Information
We may share information only when reasonably necessary with:
- Authorized Vital Home Care employees and personnel.
- Website hosting, email, security, form-processing, data-storage, and IT service providers.
- Healthcare providers, care coordinators, referral partners, insurers, government programs, or authorized representatives involved in evaluating or coordinating requested services.
- Attorneys, accountants, auditors, insurers, and other professional advisers.
- Government authorities, regulators, courts, or law enforcement when required or permitted by law.
- A successor organization in connection with a merger, restructuring, financing, or transfer of business assets.
Service providers are expected to use information only for authorized purposes and apply appropriate privacy and security safeguards. Business associate agreements will be used where required by HIPAA.
Vital Home Care does not rent or sell personal information to data brokers.
9. Information Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries.
- Provide and coordinate requested services.
- Maintain care, referral, employment, and business records.
- Meet healthcare, employment, insurance, tax, contractual, licensing, and legal requirements.
- Resolve disputes and protect against fraud, security incidents, or legal claims.
Retention periods depend on the type of information and the applicable operational or legal requirement. Information that is no longer required will be securely deleted, destroyed, or anonymized where reasonably practicable.
10. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
- Access controls and secure accounts.
- Encrypted website connections.
- Staff confidentiality requirements.
- Software and security updates.
- Backups and recovery procedures.
- Service-provider security requirements.
No internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.
If a security incident occurs, Vital Home Care will investigate and provide legally required notifications.
11. Your Privacy Rights
Subject to applicable law and identity verification, you may request to:
- Know whether we hold personal information about you.
- Access or receive a copy of your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of personal information.
- Withdraw consent where processing depends on consent.
- Opt out of non-essential marketing communications.
- Ask how your information has been used or disclosed.
Some requests may be limited when information must be retained for healthcare, licensing, legal, security, contractual, or administrative purposes.
Where applicable, Vermont residents may also have rights concerning data portability, targeted advertising, the sale of personal information, certain profiling activities, and disclosure of third parties receiving their information.
Submit privacy requests to info@vitalhomecarellc.com with “Privacy Request” in the subject line. We may request information reasonably necessary to verify your identity or authority.
Do not include unnecessary medical information in your initial privacy-request email.
12. Children’s Privacy
The website is intended for adults seeking information about home-care services. It is not directed to children under 13, and we do not knowingly collect personal information directly from children through the website.
Parents, guardians, and legally authorized representatives may contact us regarding another person when permitted by law.
If we learn that information was collected directly from a child without appropriate authorization, we will take reasonable steps to delete it.
13. Employment Applications
Information submitted by employment applicants may be used to:
- Evaluate qualifications.
- Communicate about employment opportunities.
- Conduct legally permitted screenings.
- Meet employment and recordkeeping requirements.
Applicant information will be accessible only to authorized personnel and service providers with a legitimate business need.
14. Communications
If you contact us, we may respond by email or telephone regarding your inquiry.
You may opt out of non-essential promotional communications. We may continue sending necessary service, safety, legal, or administrative communications.
We do not use care-request or referral information for unrelated marketing.
15. Changes to This Policy
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.
The revised policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated through an additional website notice.
16. Contact Us
For privacy questions, concerns, or requests, contact:
Vital Home Care LLC
147 State Street
Montpelier, Vermont 05602
Email: info@vitalhomecarellc.com
Telephone: +1 (802) 793-1050
Please use “Privacy Request” as the email subject and avoid including unnecessary medical information in the initial message.